Wie können wir helfen?
TERMS AND CONDITIONS (UPDATED 23 APRIL, 2024)
THESE TERMS ARE ONLY AVAILABLE IN THE ENGLISH LANGUAGE.
Welcome to Happy Socks’ ("Happy Socks," "we" or "us") website, www.happysocks.com (the "Website"). These terms and conditions (the “Conditions”) apply to the orders placed by the customer (“you”) in your capacity as a consumer for purposes outside of commercial or professional activities. By using the Websites and placing an order, you agree to be bound by these Conditions.
Please review the Conditions and make sure that you understand them before you place an order. Note that we have different conditions for different countries/regions. It is therefore important that you make sure that you are on the correct website by choosing your flag/shipping country in the country selector, as you might otherwise read conditions that are not applicable for your specific country/region.
We reserve the right to change these Conditions at any time without prior notice. The Conditions available on the Website at the time of your order, is the version applicable to your order.
PLACING AN ORDER
In order to place an order you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
Please note that all orders are subject to availability and that the inclusion of any products on the Website at a specific time does not mean that these products will be available at any time.
You can only place your order via the Website. Please make sure that all details you provide are true and correct. We will use the details provided to communicate with you about your order.
OUR CONTRACT
When you have placed an order, you will receive an e-mail confirming your order. Please note that this email will be an acknowledgement only and will not constitute acceptance of your order. A contract will be formed when we send you an e-mail confirming that the products have been dispatched. Only those products listed in the confirmation e-mail sent at the time of dispatch will be included in our contract. If we have already received payment for non-available products, we will refund the applicable amount using the same method used to make the payment.
PRICING
The prices stated on the Website include Value Added Tax (VAT) and are final prices. Please note that the prices do not include delivery costs, which are charged separately.
Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
Happy Socks is not responsible for any changes in currency or conversion rates that your bank or credit card company may use when charging in your country’s currency.
PAYMENT
We accept card payments by Visa, MasterCard, American Express and several local payment options. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Please note that the products will not be dispatched until the pre-authorisation check has been completed. Your card will be debited once the order has been accepted. All payments are handled by Adyen.
DELIVERY
Orders within the EU are sent from 's-Heerenberg (Netherlands). When placing an order, you may choose standard shipping or tracked shipping.
For information on our delivery times, please refer to the table here. We always strive to deliver your ordered products within the times stated in this table. However, due to unexpected events the delivery times are sometimes longer, for example as a result of postal delays or force majeure events. Dispatch times may also be longer during times with higher sales volumes, such as holiday seasons.
Shipping costs will be added where applicable and for the delivery option chosen. For shipping charges, please view our shipping overview. If you have any questions about your delivery, please review our support page where you can also find contact information to the Happy Socks support team.
RETURNS
During 30 days following the delivery of your order, you may request refund of items, which you must return to us in perfect condition and in accordance with our returns process. Returns will only be accepted if labels and original packaging are fully intact and products have not been damaged or altered. Happy Socks cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to Happy Socks. Items lost in transportation will not be compensated for.
Any shipping charges for returns will be at your own expense, postal services may be used for the return. Please consult your local postal office for the official postal fees. Refunds for returned products will be made within 14 days of receipt of the returned product, using the same payment method used to make the payment. Please note that the refund will be made for the entire product cost (including VAT), however excluding shipping costs.
Please note that products cannot be refunded at any stores. We do not accept exchange of products.
RIGHT OF CANCELLATION
If you reside within the EU, you may cancel the contract for any reason and without a justification within 14 days from receiving the products from Happy Socks. To exercise this right, you must send us a clear message of your wish to cancel the contract, either in writing to Happy Socks AB, Karlavägen 108, 115 26 Stockholm, Sweden, or contact our Customer Service, or by using and submitting the standard form issued by your local Consumer Rights Authority. You must also, at your own cost, return the products without delay and at latest within 14 days from your message to cancel the contract.
We will refund you the money paid for the products that have been cancelled, using the same method used to make the payment, unless you have expressly agreed otherwise. This includes the delivery costs for standard delivery, except for such additional delivery costs if you have chosen another, more expensive delivery method than our standard delivery. We will not cover your return. The refund will be made within 14 days from receiving your message to cancel the contract, although we may wait until we have received the products back or you provided evidence of having sent back the products.
Please note that if you have handled the products in a greater extent than as necessary to establish the nature, characteristics and functioning of the products, you will be liable for the diminished value of the returned products. Please also note that the right of cancellation does not apply for products which are not suitable for return due to health protection or hygienic reasons, if such protection (for example plastic protection or labels) has been unsealed by you after delivery (this applies for socks, face masks, swimwear and underwear).
DISCOUNT CODES
Discount or promotional codes may from time to time be offered, please note that the terms and conditions provided in connection with such discount codes apply. Only one promotional discount code can be applied to an order.
INTELLECTUAL PROPERTY
Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Website (collectively, the "Content") are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by Happy Socks. The Content, and the Website as a whole, are intended solely for personal, non-commercial use by the users. You may download or copy the Content displayed on the Website for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, the Website, or any related software. The Website as a whole is protected by copyright and all worldwide rights, titles and interests in and to the Website are owned by Happy Socks.
PRIVACY
Our Privacy Policy describes the collection and use of information on the Site.
COLOURS
We have made every effort to display as accurately as possible the colours of our products that appear on the Website. However, the actual colours you see may depend on your monitor and we cannot guarantee that your monitor's display of any colour will be accurate.
CHOICE OF LAW
These Conditions shall be construed in accordance with the laws of Sweden, without regard to any conflict of law provisions. If you act as a consumer and reside in the EU, you are always protected by mandatory provisions of the laws of your country of residence. Any dispute arising under these Conditions shall be resolved by the country of Sweden, which means that we may both submit a claim to the district court of Stockholm, Sweden. However, as a consumer, you may also submit a claim to enforce your consumer protection rights in connection with these Conditions in the EU country in which you live.
If you reside in the EU, the European Commission provides a platform for Online Dispute Resolution (ODR), which offers the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. You can access the platform here.
FAULTY ITEMS
Nothing in these Conditions limits the statutory warranty regulations applicable in your country of residence. If you have a complaint regarding a material or manufacturing fault, please follow the instructions found here within reasonable time after you noticed the defect and describe your matter as detailed as possible. The Happy Socks team will then help you further with your matter.
LIMITATION OF LIABILITY
Happy Socks or its affiliated entities is not liable for any business-related damages or losses, neither for losses that are not caused by a breach on our side.
Nothing in these Conditions will exclude or limit our liability for any matter that it would be unlawful for us to limit or exclude our liability according to mandatory law.
The Website and the Content are provided "as is" without warranties of any kind. To the fullest extent permitted by law, Happy Socks disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
MISCELLANEOUS
If any portion of these Conditions is held to be invalid or unenforceable, the invalid or unenforceable portion shall be modified in accordance with the applicable law as nearly as possible to reflect the original intention of the applicable provision, and the remainder of these Conditions shall remain in full force and effect.
Happy Socks reserves the right to assign or pledge to third parties any claim for payment which have arisen in connection with your purchase.
COMPANY INFORMATION
Happy Socks AB
Karlavägen 108
115 26 Stockholm
Sweden
Registered number: 556753-0349
VAT number: SE556753034901
Email: support@happysocks.com
TERMS AND CONDITIONS (UPDATED 23 APRIL, 2024)
THESE TERMS ARE ONLY AVAILABLE IN THE ENGLISH LANGUAGE.
Welcome to Happy Socks’ ("Happy Socks," "we" or "us") website, www.happysocks.com (the "Website"). These terms and conditions (the “Conditions”) apply to the orders placed by the customer (“you”) in your capacity as a consumer for purposes outside of commercial or professional activities. By using the Websites and placing an order, you agree to be bound by these Conditions.
Please review the Conditions and make sure that you understand them before you place an order. Note that we have different conditions for different countries/regions. It is therefore important that you make sure that you are on the correct website by choosing your flag/shipping country in the country selector, as you might otherwise read conditions that are not applicable for your specific country/region.
We reserve the right to change these Conditions at any time without prior notice. The Conditions available on the Website at the time of your order, is the version applicable to your order.
PLACING AN ORDER
In order to place an order you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
Please note that all orders are subject to availability and that the inclusion of any products on the Website at a specific time does not mean that these products will be available at any time.
You can only place your order via the Website. Please make sure that all details you provide are true and correct. We will use the details provided to communicate with you about your order.
OUR CONTRACT
When you have placed an order, you will receive an e-mail confirming your order. Please note that this email will be an acknowledgement only and will not constitute acceptance of your order. A contract will be formed when we send you an e-mail confirming that the products have been dispatched. Only those products listed in the confirmation e-mail sent at the time of dispatch will be included in our contract. If we have already received payment for non-available products, we will refund the applicable amount using the same method used to make the payment.
PRICING
The prices displayed on the Website do not include delivery costs, which are charged separately.
Please note that we ship to your destination on DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on the Website are exclusive of all taxes (included VAT) and duties. When your order reaches your country, you are responsible to pay any import duties, customs and local sales taxes. This applies for all deliveries outside of the EU and the US. Unfortunately, we cannot predict what your charges may be. Please contact your local customs office for more information.
Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
Happy Socks is not responsible for any changes in currency or conversion rates that your bank or credit card company may use when charging in your country’s currency.
PAYMENT
We accept card payments by Visa, MasterCard, American Express and several local payment options. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Please note that the products will not be dispatched until the pre-authorisation check has been completed. Your card will be debited once the order has been accepted. All payments are handled by Adyen.
DELIVERY
All orders are fulfilled at our distribution centres in Georgia (USA) or 's-Heerenberg (Netherlands), depending on where your shipment is going. We operate Monday to Friday and not on local public holidays. When placing an order, you may choose standard shipping or tracked shipping.
For information on our delivery times, please refer to the table here. We always strive to deliver your ordered products within the times stated in this table. However, due to unexpected events the delivery times are sometimes longer, for example as a result of postal delays or force majeure events. Dispatch times may also be longer during times with higher sales volumes, such as holiday seasons.
Shipping costs will be added where applicable and for the delivery option chosen. For shipping charges, please view our shipping charge table. If you have any questions about your delivery, please review our support page where you can also find contact information to the Happy Socks support team.
RETURNS
During 30 days following the delivery of your order, you may request refund of items, which you must return to us in perfect condition and in accordance with our returns process. Returns will only be accepted if labels and original packaging are fully intact and products have not been damaged or altered. Happy Socks cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to Happy Socks. Items lost in transportation will not be compensated for.
Any shipping charges for returns will be at your own expense, postal services may be used for the return. Please consult your local postal office for the official postal fees. Refunds for returned products will be made within 14 days of receipt of the returned product, using the same payment method used to make the payment. Please note that the refund will be made for the entire product cost (including VAT), however excluding shipping costs.
Please note that products cannot be refunded at any stores. We do not accept exchange of products.
DISCOUNT CODES
Discount or promotional codes may from time to time be offered, please note that the terms and conditions provided in connection with such discount codes apply. Only one promotional discount code can be applied to an order.
INTELLECTUAL PROPERTY
Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Website (collectively, the "Content") are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by Happy Socks. The Content, and the Website as a whole, are intended solely for personal, non-commercial use by the users. You may download or copy the Content displayed on the Website for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, the Website, or any related software. The Website as a whole is protected by copyright and all worldwide rights, titles and interests in and to the Website are owned by Happy Socks.
PRIVACY
Our Privacy Policy describes the collection and use of information on the Site.
COLORS
We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, the actual colors you see may depend on your monitor and we cannot guarantee that your monitor's display of any color will be accurate.
CHOICE OF LAW
These Conditions shall be construed in accordance with the laws of Sweden, without regard to any conflict of law provisions. Any dispute arising under these Conditions shall be resolved by the country of Sweden, which means that we may both submit a claim to the district court of Stockholm, Sweden.
FAULTY ITEMS
Nothing in these Conditions limits the statutory warranty regulations under Swedish Consumer Law. If you have a complaint regarding a material or manufacturing fault, please follow the instructions found here within reasonable time after you noticed the defect and describe your matter as detailed as possible. The Happy Socks team will then help you further with your matter.
LIMITATION OF LIABILITY
Happy Socks or its affiliated entities is not liable for any business-related damages or losses, neither for losses that are not caused by a breach on our side.
Nothing in these Conditions will exclude or limit our liability for any matter that it would be unlawful for us to limit or exclude our liability according to mandatory law.
The Website and the Content are provided "as is" without warranties of any kind. To the fullest extent permitted by law, Happy Socks disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
MISCELLANEOUS
If any portion of these Conditions is held to be invalid or unenforceable, the invalid or unenforceable portion shall be modified in accordance with the applicable law as nearly as possible to reflect the original intention of the applicable provision, and the remainder of these Conditions shall remain in full force and effect.
Happy Socks reserves the right to assign or pledge to third parties any claim for payment which have arisen in connection with your purchase.
COMPANY INFORMATION
Happy Socks AB
Karlavägen 108
115 26 Stockholm
Sweden
Registered number: 556753-0349
VAT number: SE556753034901
Email: support@happysocks.com
US TERMS AND CONDITIONS (UPDATED September 18, 2023)
Welcome to Happy Socks’ ("Happy Socks," "we" or "us") website, www.happysocks.com (the "Website"). These terms and conditions (the “Conditions”) apply to the orders placed by the customer (“you”) in your capacity as a consumer for purposes outside of commercial or professional activities. By using the Websites and placing an order, you agree to be bound by these Conditions.
Please review the Conditions and make sure that you understand them before you place an order. Note that we have different conditions for different countries/regions. It is therefore important that you make sure that you are on the correct website by choosing your flag/shipping country in the country selector, as you might otherwise read conditions that are not applicable for your specific country/region.
We reserve the right to change these Conditions at any time without prior notice. The Conditions available on the Website at the time of your order, is the version applicable to your order.
PLACING AN ORDER
To place an order, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
Please note that all orders are subject to availability and that the inclusion of any products on the Website at a specific time does not mean that these products will be available at any time.
You can only place your order via the Website. Please make sure that all details you provide are true and correct. We will use the details provided to communicate with you about your order.
OUR CONTRACT
When you have placed an order, you will receive an e-mail confirming your order. Please note that this email will be an acknowledgement only and will not constitute acceptance of your order. A contract will be formed when we send you an e-mail confirming that the products have been dispatched. Only those products listed in the confirmation e-mail sent at the time of dispatch will be included in our contract. If we have already received payment for non-available products, we will refund the applicable amount using the same method used to make the payment.
PRICING
The prices on the Website are final prices, however excluding state or local sales tax. Any state or local sales taxes applicable to your order will be calculated and added when you provide your shipping address on the checkout page. The price displayed on the checkout page will be the final price including all sales taxes.
The prices displayed on the Website do not include delivery costs, which are charged separately.
Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
PAYMENT
We accept card payments by Visa, MasterCard, American Express and several local payment options. Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Please note that the products will not be dispatched until the pre-authorization check has been completed. Your card will be debited once the order has been accepted. All payments are handled by Adyen.
DELIVERY
All orders are packed at our distribution center in Georgia (USA). We operate Monday to Friday and not on local public holidays. When placing an order, you may choose standard shipping or tracked shipping.
For information on our delivery times, please refer to the table here. We always strive to deliver your ordered products within the times stated in this table. However, due to unexpected events the delivery times are sometimes longer, for example as a result of postal delays or force majeure events. Dispatch times may also be longer during times with higher sales volumes, such as holiday seasons.
Shipping costs will be added where applicable and for the delivery option chosen. For shipping charges, please view our shipping charge table. If you have any questions about your delivery, please review our support page where you can also find contact information to the Happy Socks support team.
RETURNS
During 30 days following the delivery of your order, you may request refund of items, which you must return to us in perfect condition and in accordance with our returns process. Returns will only be accepted if labels and original packaging are fully intact and products have not been damaged or altered. Happy Socks cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to Happy Socks. Items lost in transportation will not be compensated for.
Any shipping charges for returns will be at your own expense, postal services may be used for the return. Please consult your local postal office for the official postal fees. Refunds for returned products will be made within 14 days from receipt of the returned product, using the same payment method used to make the payment. Please note that the refund will be made for the entire product cost charged by Happy Socks (including paid sales taxes), however excluding shipping costs.
Please note that products cannot be refunded at any stores. We do not accept exchange of products.
DISCOUNT CODES
Discount or promotional codes may from time to time be offered, please note that the terms and conditions provided in connection with such discount codes apply. Only one promotional discount code can be applied to an order.
INTELLECTUAL PROPERTY
Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Website (collectively, the "Content") are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by Happy Socks. The Content, and the Website as a whole, are intended solely for personal, non-commercial use by the users. You may download or copy the Content displayed on the Website for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, the Website, or any related software. The Website is protected by copyright and all worldwide rights, titles and interests in and to the Website are owned by Happy Socks.
PRIVACY
Our Privacy Policy describes the collection and use of information on the Site.
COLORS
We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, the actual colors you see may depend on your monitor and we cannot guarantee that your monitor's display of any color will be accurate.
CHOICE OF LAW
These Conditions shall be construed in accordance with the laws of New York State, without regard to any conflict of law provisions. Any dispute arising under these Conditions shall be resolved by the federal and state courts located in New York County.
FAULTY ITEMS
Nothing in these Conditions limits the statutory warranty regulations under mandatory consumer law. If you have a complaint regarding a material or manufacturing fault, please follow the instructions found here within reasonable time after you noticed the defect and describe your matter as detailed as possible. The Happy Socks team will then help you further with your matter.
LIMITATION OF LIABILITY
Happy Socks or its affiliated entities is not liable for any business-related damages or losses, neither for losses that are not caused by a breach on our side.
Nothing in these Conditions will exclude or limit our liability for any matter that it would be unlawful for us to limit or exclude our liability according to mandatory law.
The Website and the Content are provided "as is" without warranties of any kind. To the fullest extent permitted by law, Happy Socks disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
THIRD PARTY LINKS
The Website may include links to other websites. We have not reviewed the information on those other websites and are not responsible for the content of those or any other websites, or any products or services that may be offered through those or any other websites. The links are provided as a convenience only, and the inclusion of any link does not imply endorsement by Happy Socks of the site. Any concerns regarding any such link should be directed to the third-party website. In particular, Happy Socks does not accept any liability arising out of any allegation that any third party-owned content infringes the intellectual property rights of any person or any liability arising out of any information or opinion contained on such third-party website or content.
COPYRIGHT COMPLAINTS
If you believe that your original work has been copied by Happy Socks in a manner constituting copyright infringement, please contact us at: Happy Socks North America Inc, 900 Third Avenue, 29th floor, New York, NY 10022 US, at or business@happysocks.com.
Please provide all the following information when contacting us:
• a clear identification of the copyrighted work you claim is infringed
• information that will allow us to locate that material on the Website, such as a link to the alleged infringing material
• your contact information so that we can reply to your complaint, preferably including your name, email address and telephone number
• a statement that you in good faith believe that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law
• a signed statement by you confirming that the information in the notification is accurate and indicating under penalty of perjury you are the copyright owner or authorized to act on behalf of the owner
MISCELLANEOUS
If any portion of these Conditions is held to be invalid or unenforceable, the invalid or unenforceable portion shall be modified in accordance with the applicable law as nearly as possible to reflect the original intention of the applicable provision, and the remainder of these Conditions shall remain in full force and effect.
Happy Socks reserves the right to assign or pledge to third parties any claim for payment which have arisen in connection with your purchase.
COMPANY INFORMATION
Happy Socks North America Inc
900 Third Avenue, 29th floor
New York, NY 10022
USA
Federal tax ID: 82-1886491
Email: support@happysocks.com
Aktualisiert: 2024-10-31
1. DER SCHUTZ DEINER PRIVATSPHÄRE IST UNS WICHTIG
Hallo! Diese Erklärung beschreibt, wie wir, Happy Socks AB („Happy Socks“, „wir“, „uns“) die personenbezogenen Daten verarbeiten, die du uns bereitstellst, wenn du unsere Website https://www.happysocks.com (die „Website“) nutzt. Bitte lies sie dir aufmerksam durch.
Deine Privatsphäre ist und wichtig. Daher haben wir technische und organisatorische Maßnahmen ergriffen, um die personenbezogenen Daten, die du uns beim Nutzen unserer Website bereitstellst, zu schützen.
2. WELCHE ARTEN PERSONENBEZOGENER DATEN ERFASSEN WIR UND WARUM?
2.1 Bearbeitung von Bestellungen, die über unsere Website getätigt werden
Im Zusammenhang mit einer Bestellung erfassen wir Daten wie deinen Namen (Vor- und Nachname), deine E-Mail-Adresse, deine Telefonnummer und deine Adresse. Wir verarbeiten die erfassten Informationen, um deine Bestellung abzuwickeln und in diesem Zusammenhang auch mit dir hinsichtlich deiner Bestellung Kontakt aufzunehmen (z. B. bei Problemen mit der Zahlungsabwicklung oder für Supportzwecke im Falle von Problemen mit der Lieferung der Artikel). Die rechtmäßigen Gründe für diese Verarbeitung sind entweder die Erfüllung unserer vertraglichen Verpflichtungen dir gegenüber (wenn eine Bestellung abgeschlossen wurde) oder unser berechtigtes Interesse, den Abschluss von Bestellungen auf unserer Website zu ermöglichen (wenn eine Bestellung eingeleitet, aber nicht abgeschlossen wurde, z. B. aufgrund von Problemen bei der Zahlungsabwicklung). Du kannst kein Kunde der Happy Socks AB werden, wenn du der Verarbeitung der oben genannten Daten nicht zustimmst. Happy Socks bewahrt deine Daten für die oben angegebenen Zwecke auf, so lange du Kunde des Unternehmens bist und für weitere 36 Monate. Anschließend werden sie in Übereinstimmung mit gewissen gesetzlichen Anforderungen gespeichert, zum Beispiel gemäß dem schwedischen Rechnungslegungsgesetz. Nach Ablauf dieses Zeitraums werden deine personenbezogenen Daten gelöscht. Eine Zahlung über die Website erfordert die Angabe weiterer Daten wie beispielsweise die Daten deiner Debit- oder Kreditkarte. Wir nutzen Drittanbieter, um Zahlungen über unsere Website abzuwickeln. Bei den Zahlungsdienstleistern handelt es sich im Rahmen ihrer eigenen Verarbeitung deiner personenbezogenen Daten zur Zahlungsabwicklung um für die Verarbeitung der Daten Verantwortliche. Die Bereitstellung von Daten der oben genannten Kategorien ist notwendig, damit wir deine Bestellung abwickeln können. Wenn du die erforderlichen Angaben nicht machst, können wir deine Bestellung nicht abwickeln. Wir bewahren Daten zu deiner Bestellung und Transaktion einschließlich eventueller Support-E-Mails im Zusammenhang mit deiner Bestellung zu Rechnungslegungszwecken oder für den Fall, dass Lieferprobleme auftreten, auf.
2.2 Nutzung der Website und Kommunikation
Deine Zustimmung vorausgesetzt, können wir personenbezogenen Daten wie zum Beispiel deinen Namen, deine Telefonnummer und deine E-Mail-Adresse, die du uns freiwillig bereitstellst, indem du beim Check-out das entsprechende Kontrollkästchen aktivierst, auch im Zusammenhang mit einer Produktbewertung oder der Anmeldung zu unserem Happy Socks Updates verarbeiten. Jede gepostete Bewertung wird bis auf Weiteres aufbewahrt, und wir werden dir unseren Happy Socks Updates so lange zuschicken, bis du dich von weiteren Nachrichten unsererseits abmeldest. Darüber hinaus erfassen wir Besucherstatistiken einschließlich besuchter Inhalte und Seiten, verweisender Websites und der auf unserer Website durchgeführten Suchanfragen. Wir verwenden diese Daten, um die Online-Nutzer- und -Einkaufserfahrung zu personalisieren und um unsere Website weiterzuentwickeln, zu testen und fortlaufend zu verbessern. Wir erfassen keine kompletten IP-Adressen. Somit können die erfassten Daten nicht mit dir in Verbindung gebracht oder verwendet werden, um dich zu identifizieren. Um Besucherstatistiken zu erfassen, verwenden wir eventuell Cookies oder vergleichbare Technologien. Indem du Cookies in deinem Browser aktivierst und unsere Website nutzt, stimmst du der Verwendung von Cookies zu. Weitere Informationen bezüglich Cookies findest du in unserer Cookie-Richtlinie, die hier verfügbar ist.
2.3 Direktmarketing und Umfragen
Deine Zustimmung vorausgesetzt, können wir deine E-Mail-Adresse und Telefonnummer verwenden, um dich im Rahmen unseres legitimen Interesses über Angebote im Zusammenhang mit unseren Produkten und Dienstleistungen zu informieren und dir Direktmarketingmaterialien zuzuschicken. Zudem können wir Informationen über deine Bestellhistorie, den Bestellwert, die verwendete Zahlungsmethode und das Land, von dem aus der Zugriff auf unsere Website erfolgt ist, verarbeiten, um dir relevante und maßgeschneiderte Angebote per E-Mail oder auf anderen vergleichbaren elektronischen Kommunikationswegen zuzuschicken. Du hast das Recht, der Verarbeitung deiner personenbezogenen Daten für Zwecke des Direktmarketings jederzeit zu widersprechen und dich von zukünftigen Nachrichten unsererseits abzumelden. Unsere Kontaktdaten findest du unten. Darüber hinaus können wir deinen Namen, deine E-Mail-Adresse und deine Bestellhistorie verarbeiten, um Kundenumfragen durchzuführen mit dem Ziel Kenntnisse darüber zu gewinnen, wie unsere Kunden uns und unsere Produkte und Dienstleistungen wahrnehmen. Die individuellen Ergebnisse der Befragungen werden aufbewart bis das Ergebnis auf übergreifender Ebene zusammengefasst wurde und anschließend gelöscht. Die zusammengefassten Informationen werden bis auf Weiteres aufbewahrt.
2.4 Statistiken und Geschäftsentwicklung
Wir können die von dir bei der Nutzung unserer Website bereitgestellten personenbezogenen Daten einschließlich deines Standorts, der gekauften Produktkategorien und von Informationen hinsichtlich der Zahlungsmethode für statistische Zwecke verarbeiten, z.B. um zu sehen, wie viele Personen in einer bestimmten Altersgruppe ein bestimmtes Produkt gekauft haben. Diese statistischen Informationen werden für Zwecke der Geschäftsentwicklung genutzt. Die Verarbeitung deiner personenbezogenen Daten ist notwendig im Rahmen unseres legitimen Interesses, um unser Unternehmen fortlaufend zu verbessern und neue Produkte und Dienstleistungen anzubieten.
3. EMAIL & SMS
3.1 Warum erhältst du E-Mails/SMS von uns?
Wenn du E-Mails/SMS von uns erhältst, hast du entweder unsere Produkte gekauft und erhältst E-Mails/SMS im Bezug auf diesen Kauf oder du hast unseren Happy Socks Updates über das Formular abonniert.
3.2 Wie sammeln und nutzen wir Informationen?
Auf Grundlage deiner Einwilligung nutzen wir deine E-Mail-Adresse und Telefonnummer, um dir Direktmarketing-Informationen zu senden. Diese E-Mails/SMS enthalten Informationen bezüglich unserer Produkte und Dienstleistungen, z. B. exklusive Angebote, neue Kollektionen, Veranstaltungen oder Ähnliches. Um personalisierte Happy Socks Updates versenden zu können, nutzen wir auch Informationen zu deiner Bestellhistorie, Bestellwert, verwendete Zahlungsart, den Standort beim Öffnen des Happy Socks Updates und deine bevorzugte Sprache. Du hast das Recht, die Daten, die wir über dich speichern, einzusehen. Darüber hinaus hast du jederzeit das Recht, der Nutzung deiner personenbezogenen Daten für Direktmarketingzwecke zu widersprechen und dich von zukünftigen Mitteilungen von uns abzumelden. Falls du mit unserer Vorgehensweise zur Datennutzung nicht einverstanden bist, wende dich gerne an unseren Kundensupport.
3.3 Wie kannst du dich abmelden?
Wenn du unseren Happy Socks Updates nicht mehr erhalten möchtest, kannst du dich jederzeit abmelden, indem du in der Fußzeile eines unserer Newsletter auf den Link "Abmelden" klickst oder indem du den Anweisungen in der SMS folgst, die du erhalten hast.
4. WER HAT ZUGRIFF AUF DEINE PERSONENBEZOGENEN DATEN?
4.1 Zahlungsdrittdienstleister
Deine personenbezogenen Daten können von einem sogenannten für die Verarbeitung von Daten Verantwortlichen verarbeitet werden, der uns bei der Kommunikation mit dir unterstützt. Dieser verarbeitet deine personenbezogenen Daten nur im Einklang mit den Richtlinien, die für den Zweck gelten, für den die Daten erfasst wurden. Wir nutzen Zahlungsdrittdienstleister, um Zahlungen über unsere Website abzuwickeln. Um die Bestellung abzuwickeln und den zwischen dir und uns bestehenden Vertrag zu erfüllen, legen wir Informationen zu deinem Namen, deiner Adresse, deinen Bestelldaten, deiner Debit- oder Kreditkarte und dem für den Kauf genutzten Gerät dem Zahlungsdrittdienstleister gegenüber offen. Wie zuvor gesagt, handelt es sich bei den Zahlungsdienstleistern im Rahmen ihrer eigenen Verarbeitung deiner personenbezogenen Daten zur Zahlungsabwicklung um für die Verarbeitung der Daten Verantwortliche.
4.2 Liefer- und Lagerpartner und andere Drittdienstleister
Um Bestellungen abzuwickeln, nutzen wir Dritte als Liefer- und Lagerpartner. In diesem Rahmen geben wir deine personenbezogenen Daten einschließlich deines Namens, deiner Adresse und deiner Telefonnummer zusätzlich zur Bestellinformation an unsere Liefer- und Lagerpartner weiter, um die Bestellung abzuwickeln und um unsere vertraglichen Verpflichtungen dir gegenüber zu erfüllen. Darüber hinaus können wir für die oben in Abschnitt 2 genannten Zwecke zusätzliche Drittdienstleister heranziehen, die in diesem Abschnitt nicht genannt sind, z.B. um Kundenumfragen durchzuführen und maßgeschneiderte Angebote zu versenden. Die von uns beauftragten Drittdienstleister sind vertraglich verpflichtet, deine personenbezogenen Daten nur im Einklang mit unseren strikten Anweisungen zu verarbeiten, und dürfen deine Daten nicht für eigene Zwecke nutzen. Zusätzlich sind sie verpflichtet, technische und organisatorische Sicherheitsmaßnahmen zu ergreifen, um deine personenbezogenen Daten zu schützen und zu sichern.
4.3 Konzernunternehmen
Für die oben genannten Zwecke können wir deine personenbezogenen Daten auch an Unternehmen innerhalb des Happy-Socks-Konzerns weitergeben. Die Offenlegung gegenüber Konzernunternehmen basiert auf derselben rechtlichen Grundlage wie die Verarbeitung selbst.
4.4 Weitere Drittparteien
Schließlich können wir im Rahmen unseres legitimen Interesses, um geltende Gesetze und Vorschriften sowie rechtmäßige regulatorische Anforderungen oder relevante Anordnungen zuständiger Gerichte und Behörden zu erfüllen und Rechtsansprüche zu begründen, geltend zu machen und zu verteidigen, die von dir bereitgestellten personenbezogenen Daten verarbeiten und an andere Dritte als die oben angegebenen weitergeben. Zusätzlich legen wir deine personenbezogenen Daten eventuell im Fall einer Fusion oder einer Übertragung von Vermögenswerten Dritten gegenüber offen, um unserem legitimen Interesse gerecht zu werden, die jeweilige Fusion oder Übertragung von Vermögenswerten durchzuführen.
5. WELCHE RECHTE HAST DU?
Du hast das Recht, Zugang zu den personenbezogenen Daten zu fordern, die wir über dich speichern. Du hast auch das Recht, die Korrektur fehlerhafter oder unvollständiger personenbezogener Daten zu verlangen. Darüber hinaus hast du, soweit unsere Datenverarbeitung von deiner Zustimmung abhängig ist, das Recht, deine Zustimmung zur Verarbeitung deiner personenbezogenen Daten jederzeit zurückzuziehen. Wenn du Fragen bezüglich der Behandlung deiner persönlichen Daten hast, kontaktiere uns bitte unter dataprotection@happysocks.com. Natürlich hast du auch das Recht, bei deiner lokalen Datenschutzstelle eine Beschwerde einzureichen, wenn du das willst. Ab dem 25. Mai 2018 hast du in dem Maß, das die Datenschutzgesetze vorsehen, das Recht auf Löschung deiner personenbezogenen Daten, auf eine Beschränkung der Verarbeitung, auf Widerspruch gegen bestimmte Arten der Verarbeitung und auf Datenübertragbarkeit. Das Recht auf Datenübertragbarkeit erstreckt sich auf personenbezogene Daten, die du uns bereitgestellt hast und die wir entweder basierend auf deiner Zustimmung, oder um unsere vertraglichen Verpflichtungen dir gegenüber zu erfüllen, verarbeiten. Dazu gehören üblicherweise dein Name, deine E-Mail-Adresse, deine Telefonnummer, deine Adresse, deine Bestelldaten und deine Bestellhistorie. Auch Produktbewertungen, die du auf unserer Website gepostet hast, und Ergebnisse von Umfragen können dazugehören.
6. ÜBERTRAGUNG DEINER PERSÖNLICHEN DATEN IN LÄNDER AUSSERHALB DER EU / DES EWG
Wir nutzen als Liefer- und Lagerpartner Dritte, die ihren Sitz in China, Japan und den USA haben. Daher können deine personenbezogenen Daten im Zusammenhang mit einem Kauf in ein Land außerhalb der EU / des EWG übertragen werden, das für personenbezogene Daten nicht dasselbe Datenschutzniveau hat wie EU und EWG. Um sicherzustellen, dass deine personenbezogenen Daten angemessen geschützt sind, sorgen wird mithilfe von Datenübertragungsvereinbarungen, zu denen die von der Europäischen Kommission verabschiedeten Standarddatenschutzklauseln gehören, dafür, dass angemessene Schutzmaßnahmen vorhanden sind. Ab dem 25. Mai 2018 hast du das Recht, eine Kopie der Klauseln anzufordern, wozu du dich mithilfe der Kontaktdaten unten an uns wenden kannst.
7. WIE INFORMIEREN WIR DICH ÜBER ÄNDERUNGEN DIESER DATENSCHUTZRICHTLINIE?
Falls wir Änderungen an dieser Richtlinie vornehmen, informieren wir dich im FAQs. Wir raten dir, dich über unsere Datenschutzrichtlinie auf den neuesten Stand zu bringen, wenn du unsere Website besuchst.
8. FRAGEN?
Falls du Fragen oder Bedenken im Hinblick auf unsere Verarbeitung deiner personenbezogenen Daten hast, kannst du dich mithilfe der folgenden Kontaktdaten an uns wenden.
Happy Socks AB (556753-0349)
Karlavägen 108
115 26 Stockholm
Sweden
Du kannst unsere Cookie-Richtlinien hier finden.